Reassurance Call Advocate

Position Title: Reassurance Call Advocate (Volunteer) 

Position Summary 

The HopeLine Reassurance Program provides supportive telephone calls to individuals experiencing loneliness, isolation, and other life circumstances that may impact their emotional well-being. Reassurance Call Advocates serve as compassionate volunteers who provide consistent social connection, emotional support, wellness monitoring, and resource referrals while maintaining confidentiality and professional boundaries,  

Reassurance Call Advocates build meaningful connections with callers through active listening, empathy, and other skill-based techniques. Volunteers help reduce social isolation by offering caring conversations and identifying concerns that may require additional support or intervention. While advocates do not provide counseling or therapy, they play an important role in promoting emotional wellness and connecting callers to appropriate resources when needed. 

Location 

This is a remote training and volunteer opportunity. Volunteers must have access to a quiet, private workspace with a closed door to ensure confidentiality while taking calls. 

Volunteers must also have: 

This role requires a professional home-based work environment that supports confidential conversations and uninterrupted client engagement. 

Training Requirements 

All volunteers must successfully complete the HopeLine Reassurance Program Training prior to serving independently. 

The training consists of: 

Primary Responsibilities